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1. Who We Are

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RanDoesThings is an independent online shop based in the UK. For the purposes of data protection law, we are the “data controller” of your personal information.

This privacy policy applies to all activities conducted under RanDoesThings, including its trading names:

• RanPublishesBooks (publishing and book sales)

• RanWritesFiction (fiction writing, newsletters, and merchandise sales)

• RanWritesBlogs (blogging, new article notifications)

All personal data collected through any of these services is handled by RanDoesThings as the data controller, and governed under this unified Privacy Policy.

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2. What Information We Collect

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We only collect personal information directly entered by you. This may include the following, dependent on how you choose to interact with our site:

• Personal Details – name, email address, postal address, phone number.

• Order Information – products purchased, billing and delivery address.

• Payment Details – payment information is processed securely via our third-party payment provider. We do not store full credit/debit card details.

• Communication Records – emails or messages you send us via contact forms.

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3. How We Use Your Information

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We use your information to:

• Fulfil and manage your orders

• Respond to your queries or support requests

• Send order confirmations and shipping updates

• Improve our website and customer experience

• Comply with legal obligations (e.g. tax and accounting)

 

We do not sell or rent your personal data to third parties.

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4. Lawful Basis for Processing

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Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:

• Contractual necessity – to process and deliver your order

• Legal obligation – for recordkeeping, tax compliance, etc.

• Legitimate interests – to improve our service and respond to enquiries

• Consent – where applicable (e.g. for marketing emails and/or Blog updates)

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5. Sharing Your Information

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We may share your data with trusted third parties necessary for running our online store, such as:

• Payment processors (e.g PayPal, Monzo)

• Delivery providers (e.g Royal Mail)

• Website platform providers (e.g. Wix)

• Automated Email marketing tools (e.g Wix)

 

All service providers are required to keep your data secure and use it only as instructed.

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Please Note: When you purchase through our third party Print-on-demand link, you will be directed away from this website. RanDoesThings and all subsequent trading names do not have access to any of the data or personal information you provide while making your purchase through this link.

We cannot and do not (1) guarantee the privacy or security practices of this third party or any content provided by this third party; (2) control this third party's independent collection or use of your information.

For further information on how your data is handled in this instance please refer to Ingramspark's Privacy Notice.

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6. How Long We Keep Your Data

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We keep your information:

• For as long as needed to complete your order and provide customer support

• Up to 6 years for financial and tax records (as required by law)

• Until you request deletion (where applicable, such as email accounts)

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7. Your Rights

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Under data protection law, you have rights including:

• The right to access the personal data we hold about you

• The right to correct or update inaccurate data

• The right to request deletion (in certain circumstances)

• The right to object to or restrict processing

• The right to withdraw consent (where applicable)

To exercise any of your rights, please contact us via our Contact form

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8. Cookies

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We use cookies to improve your experience on our site. These help us understand how people use our website and may support features such as remembering your cart or login.

You can disable cookies through your browser settings.

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9. International Data Transfers

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If you're located outside the UK, please note that your information may be processed and stored in the UK. By using our services, you consent to this transfer, storage, and processing.

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10. How to Contact Us

If you have any questions about this policy or the way we handle your data, you can contact us at:

📧 sabenstead1@gmail.com

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If you're not satisfied, you also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): https://ico.org.uk